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Return & Refund Policy

At Our Jewellery Brand, we are committed to delivering high-quality products that meet your expectations. If there is a manufacturing defect in the product you received, we will be happy to offer a return and refund or credit.

Here's how our return policy works:

  1. Return Eligibility: Returns are only applicable if there is a manufacturing defect in the product. To process the return, we require an unboxing video from the customer to verify the defect.

  2. Refund or Credit: If the return is approved, the customer can choose between a refund or credit towards a future purchase.

  3. Timeframe: The returns can only be processed within 3 days of delivery. Any returns received after this timeframe will not be accepted.


If you need to return a product due to a manufacturing defect, please reach out to us as soon as possible and we will assist you in processing the return. Our goal is to ensure that you are completely satisfied with your purchase.

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